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Unitil has announced the launch of real-time power outage notifications to better inform customers during disruptions.
These alerts aim to keep customers updated continuously so they can plan accordingly and minimize disruptions to their daily activities. Unitil emphasizes the reliability and timeliness of these notifications, reflecting the company's commitment to customer service.
Customers can sign up for these alerts on Unitil's website, allowing them to receive tailored updates specific to their area. This initiative is part of Unitil's broader strategy to enhance customer experience and operational transparency in energy services.
Unitil’s focus on customer engagement through real-time communications builds on its broader initiatives to strengthen reliability across its service areas. The company’s ongoing expansion, including its recent move to broaden its presence through the acquisition of Maine Natural Gas from Avangrid, highlights a commitment to both infrastructure growth and customer-centric solutions. At the same time, efforts to maintain operational excellence, such as the implementation of advanced safety protocols like the pigging technique for pipeline safety, underscore Unitil’s emphasis on resilient and transparent energy delivery.