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But we saved everything 🙂.
Salesforce said Bionic uses Agentforce to automate call transcription and wrap-up for 30,000 calls per day.
The automation improves talk time by 30% and boosts DPE about 40%. Salesforce said this results in less administrative work and more time with customers.
At $164.95, CRM trades decisively below its MA-20 ($186.05), MA-50 ($190.94), and MA-200 ($235.10), indicating sustained downward pressure across short-, medium-, and long-term trends. The Ichimoku Kijun on D1 stands at $184.22, establishing immediate resistance above the current price. Near-term support is seen at MA-20 ($186.05), with key support at MA-50 ($190.94). Immediate resistance aligns with the Ichimoku Kijun ($184.22), while key resistance sits at MA-100 ($218.70).
Momentum signals on D1 remain strongly bearish with both MACD and ADX pointing to downside continuation, while RSI (27.78), CCI (-210.98), Stoch RSI (0.00), and BBP (-10.23) all confirm deep oversold conditions and pronounced seller dominance. The Awesome Oscillator also supports the prevailing downtrend. In today’s session, CRM has fallen 3.45%, accelerating the week’s bearish tone. CRM is trading at $164.95, significantly down from the previous week’s close of $187.00, representing a 11.79% decline. The price now sits at the very bottom of the weekly range, with volatility at 12.58%. This reflects a steady decline from the weekly high, and momentum signals align with the persistent negative trend.
For the upcoming week, we expect CRM to trade within a range of $160.00 to $172.00, reflecting the asset’s proximity to its 52-week low ($167.12) and well below its 52-week high ($296.05). Based on W1 signals—MACD, RSI, ADX, and MA-50—all firmly bearish, the probability of a further price decrease is very high (more than 80%), making an upward reversal less likely. Baseline scenario: CRM moves sideways within the $160.00–$172.00 band as oversold readings limit momentum. Bullish scenario: a sustained break above $172.00 could trigger a test of immediate resistance near $184.00, but this is unlikely given current signals. Bearish scenario: a decisive break below $160.00 would open room for a new low, given the lack of support nearby and ongoing strong seller pressure.
Earlier, analysts noted that Salesforce was entrenched in a bearish trend, with downside risks outweighing positive business developments. As market conditions continue to evolve, traders should monitor for any shifts in momentum that could signal either stabilization or a potential breakout from established patterns.