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8X8 launches Engage to give mobile service teams real time queue visibility

8X8 launches Engage to give mobile service teams real time queue visibility
8X8 unveils Engage for support teams

8X8 has introduced Engage, a new solution aimed at enabling mobile service teams to see real time queue information such as which customers are waiting, how long they have been waiting, and whose turn it is.

The update addresses a critical gap for mobile customer service operations by enhancing transparency in call queuing and potentially reducing missed calls and wait times.

The launch follows recent leadership changes at 8X8, with Jamie Snaddon named chief strategy officer and Nerea Gandarias appointed EMEA managing director, both effective immediately, as reported here. Previously, 8X8 and MotusDAF revealed that consolidating 34 UK truck dealer sites to a single platform reduced abandoned calls from 20 percent to 5 percent, according to company data. These developments reflect the company's continued focus on streamlining customer service processes.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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