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eGain has officially launched its Solve26 event in London, gathering hundreds of customer experience professionals for a day dedicated to artificial intelligence in the CX sector.
The event promises practical frameworks, real-world stories, and actionable insights focused on AI without relying on theoretical discussions. Attendees are expected to engage in discussions on effective AI deployment in CX strategies, with an emphasis on proven solutions rather than speculation.
eGain previously launched AI-powered knowledge management for Microsoft Copilot, targeting enterprise clients seeking to boost return on investment. The company has also acknowledged that a lack of knowledge governance can limit the scalability of AI projects within organizations. These initiatives form the backdrop for the Solve26 event’s focus on practical AI solutions in customer experience.